Terms & Conditions

Payment

All payments must be made via ipal, our platform for online bookings. Here you can create an account and keep track of any bookings.

Late Payment

Our online booking system will require you to make payment at the time of booking, unless you have chosen to pay via childcare vouchers. Proof of payment will be required in this instance, as we understand it can take up to 5 days to be paid into our account.

• If fees have not been received 7 days from your booking date, a surcharge of 10% will be added to your booking.
• If fees have not been received within 14 days from your booking date, your space will be cancelled.
• Should you fail to make payment after the service has been provided, you will be sent a first reminder, then a second reminder. Failure to make payment after this will result in the small court of arbitration being involved.

Cancellation and Refund Policy

If you need or want to cancel your booking, you have a 48 hour grace period in which you will receive a full refund with no added cost. Please note this will not apply if your booking is within 48 hours of your start date.

Any cancellations made after the grace period and up to 72 hours before the start date of your booking will result in a full credit refund which will appear in your ipal wallet. No cash refunds will be permitted.

Any cancellations made within 72 hours of your booking will result in a 50% credit refund being applied to your ipal wallet. No cash refund will be permitted.

Refunds will not be given in full or part if a cancellation is made on the day of your booking.

For any term time class:

• Refunds will not be permitted for any reason out of our control, such as weather conditions (e.g. flooding, ice or snowy conditions) or any disease outbreak.
• Refunds will not be given if the child is absent due to illness or any other reason.

If you wish to transfer onto a different club, please email david.martin@bdmsports.co.uk. We cannot guarantee a transfer and any refunds will not be given.

Discounts

We offer a 5% sibling discount to anybody who wishes to book.

Late Pick Up Fee

We reserve the right to charge a late pick up fee of £5 per child if you collect after the allocated pick up time of 5.30pm. An additional £5 per child will be charged for every 15 minutes thereafter. The fee will be required on collection of your child, but if you are unable to pay the fee on collection a payment request via ipal or Poncho Pay will be sent.

Failure to pay the late pick up fee may result in your child's place being cancelled without refund.

Childcare Vouchers

Childcare vouchers can be used for any of our holiday clubs only. Please allow enough time (usually 5 working days) for payment to reach us.

Complaints

If you are not satisfied with the service you have received from any BDM Sports employee, please email david.martin@bdmsports.co.uk.

Illness / Absence

If your child cannot attend for any reason, please let us know as soon as possible.

If your child has an infectious illness, we politely ask that you do not send your child in. If your child becomes ill during their time with BDM Sports, we reserve the right to contact parents or guardians to arrange collection.

Accident / Illness

BDM Sports reserves the right to administer basic first aid as and when needed. All parents will be informed via email or the ipal booking system.

Insurance

All children booked onto any activity with BDM Sports are covered by public liability insurance.

Photo / Video Disclaimer

During any of our sessions, photos or videos may be taken for training and promotional purposes. If you wish for your child to be excluded, please make us aware during the registration section where you will be offered the choice to opt in or out.